This Shipping and Exchange Policy ("Policy") applies to the DUIID platform (the "Service"), operated by Manaspurti Technologies Private Limited ("Company," "we," "us," or "our"). DUIID is a digital platform that provides software-as-a-service (SaaS) products. As such, the traditional concepts of physical shipping do not apply.

This Policy explains how digital goods are delivered, how you can access them, and what exchange or replacement options are available.

Quick Summary: DUIID is a digital-only platform. No physical products are shipped. All deliveries are instant and digital. Exchanges and replacements are handled as described below.

1. Nature of Goods — Digital Only

DUIID provides exclusively digital products and services, including:

Digital brand identities (names, logos, color palettes, typography)
AI-generated brand kits and design assets
Encrypted digital vault storage for passwords, documents, and credentials
Digital subscription access to the platform's features
Virtual Credits for AI-powered generation features
Digital public profile pages hosted at duiid.com
API access for developers (on Studio and Enterprise tiers)

No physical goods, hardware, or tangible items are sold, shipped, or exchanged through the Service at any time.

2. Digital Delivery

2.1 Instant Delivery

All digital products and services are delivered instantly upon completion of the transaction:

Subscriptions: Paid features are activated immediately upon successful payment confirmation from Razorpay.
Credit Packs: Credits are added to your account balance instantly upon payment confirmation.
AI-Generated Content: Brand names, logos, and brand kits are generated in real-time and delivered within the Service interface. Generated content is stored in your account for future access.
Brand Kit Exports: PDF exports and downloadable files are generated on-demand and available for download immediately within the Service.

2.2 Access Method

All purchased digital goods are accessible through:

The DUIID web application at duiid.com (or the custom domain where the Service is hosted)
Your authenticated account dashboard
Direct download links for exported files (links are valid for 24 hours)

2.3 No Shipping Fees

Because all goods are digital, there are no shipping fees, handling charges, or delivery costs associated with any purchase on the Service. The price displayed at checkout is the final price you pay.

2.4 Delivery Issues

If you experience any issue with digital delivery (e.g., Credits not appearing, features not activating after payment), please contact us immediately at contact@duiid.com. We will resolve the issue within 24 hours. In most cases, delivery issues are caused by payment gateway delays and resolve automatically within a few minutes.

3. Exchange and Replacement Policy

Since DUIID provides digital goods and services, the concept of "exchange" differs from physical product exchanges. The following exchange and replacement options are available:

3.1 AI-Generated Content Regeneration

If you are not satisfied with AI-generated content (brand names, logos, color palettes), you may:

Regenerate names, logos, or brand kits at any time by consuming additional Credits.
Edit and customize any AI-generated content within the Service before exporting.
Request a free regeneration if the generated content is defective (e.g., corrupted file, broken logo, garbled text) — this does not consume additional Credits.

3.2 Subscription Tier Exchange

You may change your subscription tier at any time:

Upgrade: The difference in price is pro-rated and charged immediately. New features are activated instantly.
Downgrade: The change takes effect at the start of the next billing cycle. You retain access to current-tier features until the cycle ends.

3.3 Credit Pack Exchange

Credit Packs cannot be "exchanged" for a different pack size after purchase. However, if you purchase a smaller pack and later want a larger one, you may:

Purchase additional Credit Packs at any time.
Request a refund for the unused smaller pack within 7 days (see Cancellation and Refund Policy), then purchase the larger pack.

3.4 Defective Digital Goods

If any digital product you receive is defective (e.g., a corrupted PDF export, a broken logo file, a brand kit with missing components), you are entitled to:

A free replacement of the defective item — no additional Credits charged.
Priority processing — replacement delivered within 24 hours.
If the defect cannot be resolved, a full refund of the Credits consumed for that specific generation.

To request a replacement, email contact@duiid.com with a description of the defect and your account email.

4. No Physical Shipping

To be absolutely clear: the Company does not ship any physical products. If you believe you have ordered a physical product from DUIID, this is an error. Please contact us immediately at contact@duiid.com for assistance.

The Company is not responsible for any third-party websites or services that may appear to sell physical DUIID-branded merchandise. Official DUIID merchandise (if available in the future) will be clearly identified and will have its own separate shipping policy.

5. Digital Export Restrictions

While there are no physical shipping restrictions, certain digital export restrictions may apply:

AI-generated content is subject to the terms of service of underlying AI providers (e.g., OpenAI), which may restrict use in certain countries or for certain purposes.
Exported files (PDFs, images) are watermarked with the DUIID logo on the Free tier. Watermark-free exports are available on Pro and Studio tiers.
Brand kit exports may not be redistributed, resold, or sublicensed to third parties as standalone products.
API access (Studio and Enterprise tiers) is subject to fair use limits. Excessive API calls may result in rate limiting.

6. Contact for Delivery Issues

For any delivery issues, exchange requests, or questions about this Policy:

Manaspurti Technologies Private Limited

Email: contact@duiid.com

Response time: Within 24 hours

Jurisdiction: Panaji, Goa, India